Recall Information - Big Stone Gap

 


^ Click the button above to check your Chrysler, Ram, Dodge, or Jeep in the Kingsport, TN area^
RECALL INFORMATION

FCA US LLC regards safety as paramount and does not compromise on the safety of our customers and their families. Your confidence in our products and our services is of utmost importance to us. As a result of our commitment to you, we will periodically recall a vehicle to correct a problem or improve overall performance.

What is a safety recall?

Safety recalls include any problem encountered with an FCA US product related to the safe operation of the vehicle or the safety of the occupants.  FCA will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner. 

What is a campaign?

A campaign is a vehicle problem that is not a safety concern. There are two types:

Emissions Recall - Emissions are problems related to the Federal emissions warranty standards. FCA will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

Customer Satisfaction Notification - Customer Satisfaction Notifications are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

How do I know if my Chrysler, Dodge, Jeep, or Ram from the Pikeville, KY area is involved in a recall or campaign?

Vehicle owners are notified by direct mail for both safety recalls and campaigns. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.

Click on the link at the top of this page to view recall notifications not yet performed on your vehicle. You will need the vehicle identification number (VIN) which is located on the VIN plate on the dashboard of your vehicle. You can also find the VIN on your sales agreement, insurance documents, vehicle registration, or title.

My Chrysler, Dodge, Jeep, or Ram from the Karlan, KY area is involved in a recall. Do I need a recall notification to get my car repaired?

If your recall letter tells you to schedule the needed auto repair in Big Stone Gap with the dealer, just make the appointment at any authorized dealer to have the repair completed. You do not need to bring any documentation with you.

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